Refund policy

ColoradoN5X Return, Refund & Cancellation Policy

20-Day Return Period

ColoradoN5X accepts eligible return requests submitted within 20 calendar days of the carrier-confirmed delivery date. The delivery date shown by the shipping carrier is considered Day 1.

After 20 calendar days, the order becomes final sale and is no longer eligible for a return, refund, exchange, or store credit unless required by applicable law or covered by an approved product warranty.

Return Authorization Required

All returns require prior written approval from ColoradoN5X. To request a return, complete our Return Request Form or contact:

Sales@ColoradoN5X.com

Contacting us does not automatically guarantee approval. Returns sent without authorization will be refused and will not be refunded.

Approved returns must be shipped to:

ColoradoN5X
11450 Cherokee St.
Unit A-6
Northglenn, CO 80234

Once approved, the item must be shipped and postmarked within 10 calendar days of approval. If it is not shipped within that period, the authorization expires and the return will no longer be accepted.

Return Eligibility

To qualify for a return, the product must:

  • Be unused, uninstalled, unmodified, and in resalable condition.
  • Show no signs of test-fitting, installation, wear, damage, contamination, or attempted modification.
  • Include all original packaging, labels, protective films, hardware, instructions, accessories, and promotional items.
  • Include a receipt or other valid proof of purchase.
  • Be securely packaged to prevent damage during return shipping.

Opening a package for inspection does not automatically make an item ineligible. However, opened or damaged packaging, missing components, fingerprints, scratches, installation marks, removed protective film, adhesive removal, wiring modifications, or other evidence of use or handling may result in the return being denied.

ColoradoN5X reserves the right, where permitted by law, to determine whether a returned product meets these requirements.

Items That Cannot Be Returned or Exchanged

The following products are considered final sale unless ColoradoN5X shipped the wrong product or the item qualifies under an applicable written warranty:

  • Custom-made, made-to-order, personalized, painted, or special-order products
  • Preorder items or products manufactured to the customer’s specifications
  • Clearance, closeout, promotional, or sale items
  • Gift cards
  • Merchandise and apparel
  • Wheels, tires, wheel spacers, and batteries
  • Suspension components
  • Clutches and turbos
  • Tunes, software, licenses, electronic files, and downloadable products
  • Electronics that have been installed, programmed, activated, or connected
  • Headlights and taillights
  • Bumpers, hoods, and oversized body panels
  • Used, installed, damaged, modified, or incomplete products
  • Hazardous materials, flammable liquids, gases, and other restricted products

Products identified as “final sale,” “non-returnable,” “special order,” “made to order,” or “preorder” on the product page or invoice cannot be returned or exchanged.

Standard 25% Restocking Fee

All approved returns are subject to a standard 25% restocking fee.

The restocking fee is calculated using the product’s purchase price before taxes, shipping, duties, installation costs, or other charges. The fee will be deducted from the approved refund.

ColoradoN5X may waive or adjust the restocking fee at its discretion. No restocking fee will be charged if ColoradoN5X confirms that the wrong item was shipped or that the product arrived defective or damaged through no fault of the customer.

Return Shipping

Unless ColoradoN5X shipped the wrong item or approves the product as defective after inspection:

  • The customer is responsible for all return shipping and insurance costs.
  • Original shipping, expedited shipping, duties, brokerage fees, and handling charges are nonrefundable.
  • The customer assumes responsibility for the return until it is received and inspected by ColoradoN5X.
  • ColoradoN5X is not responsible for return packages that are lost, stolen, misdirected, or damaged in transit.

We strongly recommend using a trackable and insured shipping service. Collect-on-delivery and postage-due packages will be refused.

If ColoradoN5X provides a prepaid return label and the return is not the result of our error, the cost of the label may be deducted from the refund.

Damaged, Defective or Incorrect Items

Inspect all products immediately after delivery and before installation. Visible shipping damage, missing components, defects, or incorrect items must be reported to Sales@ColoradoN5X.com within 48 hours of delivery.

Your report should include:

  • Your order number
  • A detailed description of the problem
  • Clear photographs or videos of the product
  • Photographs of the shipping box and packaging
  • Photographs of the shipping label
  • Installation information, when applicable

Keep all original packaging until the claim is resolved. Failure to report visible damage within 48 hours or disposing of the packaging may affect our ability to approve the claim.

Do not install, modify, paint, program, test-fit, or use an incorrect or visibly damaged product. Installation or continued use may void return eligibility. Defect claims may be subject to inspection and manufacturer warranty procedures.

Fitment and Installation

Customers are responsible for confirming vehicle fitment before ordering and before installation. Vehicle information—including year, make, model, trim, drivetrain, production date, factory options, and modifications—must be complete and accurate.

Professional installation is strongly recommended. ColoradoN5X is not responsible for damage caused by:

  • Incorrect installation or removal
  • Improper tools or installation procedures
  • Vehicle modifications or incompatible aftermarket components
  • Incorrect fitment information provided by the customer
  • Racing, competition, off-road use, misuse, accidents, or neglect
  • Installation by an unqualified person or business

Labor, diagnostic charges, towing, storage, vehicle downtime, rental vehicles, lost income, and installation or removal costs are not refundable or reimbursable unless expressly agreed to in writing by ColoradoN5X.

Exchanges

ColoradoN5X does not process direct exchanges. If an eligible return is approved, the customer must return the original item and place a separate order for the replacement product.

Replacement products are not reserved and remain subject to availability, current pricing, and applicable processing times.

Refunds

Receiving a returned product does not guarantee a refund. Every return must be received and inspected before a final decision is made.

If approved, the refund will be calculated after deducting any applicable:

  • Standard 25% restocking fee
  • Return shipping-label cost
  • Missing-component cost
  • Damage or diminished-value deduction
  • Nonrefundable shipping and handling charges
  • Duties, brokerage fees, or other nonrefundable charges

Approved refunds will be issued to the original payment method, generally within 10 business days after inspection. Banks and credit card companies may require additional processing time.

If a refund has not appeared within 15 business days after ColoradoN5X confirms that it was approved and issued, contact Sales@ColoradoN5X.com.

Products that fail inspection may be denied a refund. If a return is denied, the customer will be responsible for paying the shipping costs required to have the product returned.

Partial Refunds and Store Credit

ColoradoN5X may offer a partial refund or store credit instead of a refund to the original payment method in certain situations, including when:

  • Original packaging is damaged or missing
  • Hardware, accessories, instructions, or other components are missing
  • The product shows signs of excessive handling or test-fitting
  • The product has suffered diminished value
  • ColoradoN5X agrees to make an exception for an otherwise ineligible return

Any exception, partial refund, or store credit is offered at ColoradoN5X’s discretion and does not require ColoradoN5X to approve similar requests in the future.

Order Changes and Cancellations

Orders begin processing shortly after they are placed. Cancellation or modification requests must be emailed immediately to:

Sales@ColoradoN5X.com

Submitting a request does not guarantee that the order can be changed or canceled. Once an order has entered processing, been submitted to a supplier or manufacturer, received a shipping label, or shipped, it cannot be canceled.

Approved cancellations may be subject to supplier fees, payment-processing fees, or other cancellation fees. Custom, made-to-order, special-order, preorder, personalized, or painted products cannot be canceled once production or supplier processing begins.

If an eligible order has already shipped, the customer must receive it and request a return under this policy. Refusing delivery does not constitute an approved cancellation. Any resulting shipping, return shipping, carrier, or handling fees may be deducted from the refund.

Processing Times

Order processing is the time between placing an order and the order being packed or shipped. Processing times vary by product and are separate from carrier shipping times.

Preorders, custom products, special orders, supplier-direct shipments, holidays, promotions, new product launches, and restocks may require additional processing time.

Any estimated processing, shipping, or delivery date is an estimate and is not guaranteed unless ColoradoN5X expressly agrees otherwise in writing.

Backordered Products

ColoradoN5X will attempt to notify customers when an ordered product is backordered.

To request cancellation of a backordered product, contact Sales@ColoradoN5X.com. Cancellation eligibility depends on whether the supplier or manufacturer has already accepted, ordered, manufactured, allocated, or begun processing the product.

Backordered products that are also custom-made, special-order, made-to-order, or preorder products may not be eligible for cancellation.

Warranty

Not every product sold by ColoradoN5X includes a warranty. Products covered by a warranty will clearly state the applicable warranty within the product description or manufacturer documentation.

Unless otherwise stated, an eligible warranty covers verified manufacturing defects only. It does not cover:

  • Normal wear and tear
  • Cosmetic damage
  • Improper installation or removal
  • Misuse, neglect, accidents, or abuse
  • Racing, competition, or off-road use
  • Unauthorized modifications or repairs
  • Incorrect vehicle fitment
  • Damage caused by another component
  • Labor, towing, diagnostics, storage, or vehicle downtime

The customer is responsible for shipping and handling unless otherwise required by law or approved in writing by ColoradoN5X.

An approved warranty claim may result in repair, replacement, manufacturer review, or another remedy available under the applicable warranty. Warranty claims do not automatically qualify for a refund.

ColoradoN5X is not responsible for installation, removal, labor, diagnostics, towing, storage, rental vehicles, lost income, vehicle downtime, or other incidental or consequential expenses related to a warranty claim.

International Orders

International customers are responsible for all customs duties, taxes, brokerage charges, import fees, and other charges assessed by the destination country or shipping carrier.

Refusing a shipment because of customs charges does not qualify the order for a refund. Shipping, return shipping, duties, taxes, brokerage charges, and carrier fees may be deducted from any refund ColoradoN5X is legally required or chooses to issue.

Orders shipped outside North America are final sale and ineligible for voluntary returns or exchanges, except where applicable law provides otherwise.

For qualifying merchandise shipped to consumers in the European Union, legally required cancellation rights—including any applicable 14-day cooling-off period—will apply despite conflicting provisions of this policy.

Lost, Stolen or Misdelivered Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

If tracking confirms delivery but the package cannot be located, the customer must contact the shipping carrier and file a claim immediately. ColoradoN5X is not responsible for packages lost, stolen, or misplaced after carrier-confirmed delivery, except where applicable law requires otherwise.

If a package is lost before confirmed delivery, ColoradoN5X will assist with the carrier’s investigation. Carrier investigations must be completed before a replacement, refund, or other resolution can be considered.

ColoradoN5X is not responsible for packages delivered to an incorrect address supplied by the customer.

Policy Acceptance

By placing an order with ColoradoN5X, the customer acknowledges and agrees to this Return, Refund & Cancellation Policy.

ColoradoN5X reserves the right to deny requests involving suspected fraud, return-policy abuse, unauthorized returns, chargeback abuse, altered products, false claims, or misrepresentation, where permitted by law.

Nothing in this policy limits any rights that cannot legally be waived under applicable law.