When Turbosmart began making performance products back in 1997, a great amount of effort was put into the design and manufacturing process to ensure our products created a new standard. More hand-crafted than mass-produced, Turbosmart products quickly gained acceptance within the performance community for their quality and reliability. Coupled with extraordinary service and after-sales support, Turbosmart quickly became one of the most sought-after names in the industry. Not much has changed since then. Although our product line and the company itself have grown considerably, the products are still designed and manufactured in our factory in Sydney, Australia, using the same tried and proven formula of innovative design, strict quality control, and rigorous testing. We have invested in our research facility manufacturing equipment and staff training to ensure our products continue to perform up to and beyond your expectations. At Turbosmart, we do not believe in cutting corners and half-measures. We do not accept anything short of perfection - and neither should you.
We have a 20-day return policy, which means you have 20 days after receiving your item(s) to request a return. Please note we charge a 25% restocking fee on all returns. To be eligible for a return, your item must be in the same original/new condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at Sales@ColoradoN5X.com. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at Sales@ColoradoN5X.com. Please inspect your order upon arrival, and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Certain items cannot be returned, like sale items, perishable goods, custom products (such as special orders or personalized items), hazardous materials, flammable liquids, and/or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember, it can take some time for your bank or credit card company to process and post the refund.